Harvest House - Policies

Our Commitment to Privacy

Your privacy is important to us and we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information we collect

This notice applies to all information collected or submitted on the HarvestHouse.ca website. On various pages of our website you can order products, make information requests, register to receive notices, newsletters, updates and the like. The types of personal information collected at these pages are:

. Name
. Address
. Email address
. Phone number
. Credit Card Information

The Way We Use Information

We use the information you provide about yourself or others when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order (e.g. Shipping or delivery companies).

We use non-identifying and aggregate information to improve our online presence and track the effectiveness of our own marketing efforts.

We do not share, rent, sell, trade or otherwise compromise any of your personally identifiable information (whether that be addresses, telephone numbers, email addresses etc.) with any outside organization.

Finally, we provide a simple and obvious method for you to unsubcribe from our newsletters. All such requests are respected and fulfilled immediately.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by mailing or faxing us your signed request. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request by mail or fax that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 888-241-9960 or send us an email at info@harvesthouse.ca.

Security

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes powerful 128-bit Secure Socket Layer encryption technology provided by GeoTrust.

Customer Satisfaction

At Harvest House Fine Furniture we manufacture all of our furniture with the idea that you the customer will enjoy it for many years ahead. We have learned through years of experience how to maximize the beauty of solid wood furniture. Therefore, the following is our warranty guidelines, which will cover everything that could happen to your furniture.

We offer a 1 year manufacturers warranty on the solid wood materials we use against warping, cracking and peeling. 'Checking' which is a natural part of some hardwoods is not covered. We offer a 1 year manufacturers warranty on the quality of our workmanship. We guarantee the piece of furniture is built with quality joinery and all of its parts function properly.
We have learned that if you are going to have a problem, like one of the problems listed above, it will occur within the first 12 months. If your piece is problem free after a year, it will remain problem free for many more to come.

All of our warranties will be backed by a guarantee of either repair or replacement of the affected piece, at our discretion.

Shipping costs are not covered under our warranty.

Shipping

We Can Deliver Your Furniture Anywhere

We can deliver your furniture order anywhere in the world. To date we have shipped (without damage) to all parts of Canada and the US. We have also sent furniture to Switzerland, Australia, Great Britian and Japan just to name a few counties.

Our blanket wrapped delivery service is divided into 2 categories.

1. Local Delivery
We deliver to anywhere in Southern Ontario in our fleet of Company Cube Vans. We blanket wrap everything to ensure safe delivery, and our experienced delivery men will bring in and set up all of your new furniture.

2. Long Distance Delivery
If you live anywhere else in Canada or in the United States we can offer a great alternative to our local delivery. Harvest House Fine Furniture has made some alliances with Moving Companies that offer similar blanket wrapped services. We use these third party shippers for all of our long distance deliveries.

Click here to calculate Continental USA Shipping rates.

We do not box or crate any of our furniture, it is always blanket wrapped, it is always treated like a piece of furniture, not a piece of freight.